Field experiences, including many in Japan, convinced me that to be sustainable, a high-level performance must be based on four pillars: customer satisfaction, just necessary, continuous improvement and, also, the pro-active commitment of everyone.
This commitment, all too often neglected and the most difficult to build, is essential in order to achieve high performance and to maintain it.
Seek pro-active commitment from all
This commitment translates into cooperation at all levels of management and between all departments, and then, in a very operational way, fuels a flow of “convergent initiatives”. These multiple initiatives,